See The Magic Yourself
in 30 Second Our AI will Call you
13:00
into a 5-Star Review
Our AI calls your customers within minutes of job completion, captures their feedback while satisfaction is peak, and turns happy customers into 5-star reviews or Immediate Service Recovery- automatically.
- calls and texts your customers After Your Service
- collects real feedback
- Analyses Sentiment Real Time
- sends review links to your happiest clients
- alerts your team before a bad review
See The Magic Yourself
in 30 Second Our AI will Call you
13:00
- 300-500% increase in review volume
- 90% reduction in negative reviews
- Works with any industry
65% Response Rate
vs 5% with email surveys
3x More 5 Star Reviews
within 60 days
87% Negative Review Prevention
before they go public
24/7 Automated
customer feedback system
STEP 1
A Heads-Up Text First
Service Completed – Trigger Activated
When your team marks a job or appointment as “completed” in your CRM or calendar system, VouchFlow automatically triggers the feedback flow using a webhook or calendar sync.
- No staff action needed
- Compatible with most CRMs, booking apps, or even Zapier/Make
✅ Result: Increases call pickup rates and trust by notifying the customer ahead of time.
STEP 2
A Heads-Up Text First
Pre-Call SMS Sent
Your customer receives a friendly SMS saying they’ll get a brief feedback call. This builds trust and prepares them to engage.
✅ Result: Increases call pickup rates and trust by notifying the customer ahead of time.
STEP 3
Human-Like AI Follow-Up Cal
AI Voice Call Initiated
Your branded local-number AI voice assistant calls the customer and asks 3 short questions in a natural tone.
Calls use local caller ID (Ofcom/PECR compliant)
Optional voicemail fallback enabled
✅ Result: Collects authentic spoken feedback without staff effort. Feels personal, yet scalable.
STEP 4
Real Conversations, Stored as Text
Feedback Collected & Transcribed
Calls are transcribed using AI and stored securely. GPT-4o analyzes responses for clarity and tone.
✅ Result: Creates a permanent, searchable record of every conversation — useful for internal insights, QA, and future audits.
STEP 5
A Heads-Up Text First
AI Filters the Happy from the Unhappy
Our branded local-number AI voice assistant calls the customer and asks 3 short questions in a natural tone.
-
Calls use local caller ID (Ofcom/PECR compliant)
-
Optional voicemail fallback enabled
✅ Result: Filters out risky or dissatisfied customers from public review invitations — preserving your online reputation.
STEP 6
Invite the Right People to Review
Review Link Sent by SMS
If feedback is positive, the customer gets a text with your Google (or other) review link.
✅ Result: Generates more 5-star public reviews while keeping unhappy customers out of the public eye.
STEP 7
Private Alerts Before Problems Go Public
Internal Alert for Issues
- If feedback is neutral or negative: Instant alert sent via Slack or email
- Your team can follow up before a bad review happens
- Includes transcript, call sentiment, and suggested action
✅ Result: Lets you resolve issues privately before they escalate into bad reviews or lost customers.
STEP 8
Branded Monthly PDF Report
Monthly Performance Report
You receive a summary report with:
Calls completed, Reviews gained, Sentiment trends. Highlighted quotes
✅ Result: Gives you a clear view of ROI, team performance, and review growth every month.
STEP 9
Works for 1 or 1,000 Locations
Scale Effortlessly
With templated scripts, local caller IDs, and CRM integration, VouchFlow works for single clinics or large multi-location chains.
✅ Result: Fully automates post-service feedback collection at scale — no extra staff or tech headaches.